Internal Quality Audit of KKPA Sycle 5 of 2012

AIM Sycle 5 for ICT Unit  was held on October 15th, 2012 by Auditors: Dr. Bambang Dwi Prasetyo and Pranatalia P. Nugraheni. In this audit, it evaluated the finding of previous cycle. Some previous findings were still in an ‘Open’ status and expected to be followed up.

The scopes of AIM UKKPPA Cycle 5 of 2012 are:

  1. Improvement on the findings of AIM UKPPA Cycle 4
  2. Improvement on the first findings of Surveillance ISO 9001 : 2008 by LRQA
  3. Implementation of SPMI based on SMM ISO 9001:2008
  4. Implementation of Excellent Service

Based on audit results, there are some findings related to SMM that include:

Observation Categories

  1. In MP of Document and Record Controls, flowcharts for internal and external documents are group into one
  2. Term improvement in MM

Categories of Discrepancy

  1. The nomenclature on the organizational structure needs to be clarified
  2. Understanding of visions and missions by employees is not optimal
  3. Service socialization is insufficient
  4. Sensitivity/staffs’ response in providing services to users is not optimal
  5. Cleanliness and service facilities don’t provide comfort to users
  6. Cost of training services at PTIK have not been established and socialized

The improvement of this audit will be evaluated on AIM Cycle 6